Thank you so much for your patience as we worked on this. Looks like we're finally out of the woods after numerous failed attempts to fix the issue. We tracked down that Slack was not sending requests to the correct events URL which affected the bot's responsiveness and caused performance issues. Once we settled this with Slack's support and ensured that requests are sent to the correct events URL we determined that this had resolved the issue for all customers.
Posted Dec 13, 2019 - 13:32 UTC
Update
We are happy to say that we are seeing signs of improvement. For those affected, we apologize for keeping you away from your work during this time.
Posted Dec 12, 2019 - 13:25 UTC
Update
A new fix is about to deploy, please bear with us a little longer.
Posted Dec 11, 2019 - 19:42 UTC
Monitoring
A fix has been implemented and we are monitoring the results. Please bear with us a bit longer.
Posted Dec 10, 2019 - 12:35 UTC
Identified
For those affected, we're happy to report that the issue has been identified and a fix has been implemented.
Posted Dec 10, 2019 - 09:10 UTC
Update
We are continuing to investigate this issue.
Posted Dec 09, 2019 - 19:26 UTC
Investigating
We're looking into reports of performance and lag issues for some customers. We'll keep you in the loop as we continue to investigate this further.